Robust measurement and accreditation programs are key components of a successful telehealth program, leading experts say.
As the saying goes, the more things change, the more they stay the same. Healthcare is no exception. Quality and accountability are two buzzwords that began in the latter half of the 2000s and intensified with the passage of the Accountable Care Act in 2010.
The drive toward value-based care is requiring the healthcare industry to make a 180-degree turn from where we were just a few years ago. We’re moving away from a system focused on treating sickness to one that strives for wellness; from encouraging volume to demanding value; from filling beds to penalizing readmissions; and finally, from a system centered on the provider to one that rightfully revolves around the patient.
Healthcare ranking systems intended to measure quality of care can garner mixed reviews among providers. While many critics point to flaws in how such systems are structured, organizations like URAC are focusing on approaches to quality measurement that may be more reflective of provider performance.
“Ranking systems are heavily weighted toward process measures,” says Marybeth Farquhar, URAC’s Vice President of Quality, Research and Measurement. “Many of the measures that contribute to a ranking are basically indicating that a task has been completed, rather than looking at patient outcomes that resulted from that task.”